What is the best way to create and maintain workers to PeopleSoft CRM? The correct way to synchronize workers to PeopleSoft CRM is using the Workforce services. This works fine when using PeopleSoft HCM, but what about when your HCM application is non-PeopleSoft? In our case where are integrating PeopleSoft CRM HR Helpdesk with SAP HCM and P&I HCM.

When the client has a problem with the efficiency  of his administration like a lot of waiting time or long processing time, it is useful to describe the current processes in the administration. Those description can made by himself or better by an experienced business analyst. The description can be done in simple MS Word or MS Visio. The business analyst should use either more sophisticated BPM tools like ARIS (by IDS Scheer) or similar Oracle BPA suite 11gR1.

After the long-awaited and quite revolutionarily PeopleTools 8.50, Oracle announced PeopleTools 8.51. With this release Oracle will enhance PeopleTools and add some new features that will be a great markup for PeopleSoft in general.

Here are some snippets from the RVP, which I think will have a great added value to the PeopleSoft application.