What is the best way to create and maintain workers to PeopleSoft CRM? The correct way to synchronize workers to PeopleSoft CRM is using the Workforce services. This works fine when using PeopleSoft HCM, but what about when your HCM application is non-PeopleSoft? In our case where are integrating PeopleSoft CRM HR Helpdesk with SAP HCM and P&I HCM.

When the client has a problem with the efficiency  of his administration like a lot of waiting time or long processing time, it is useful to describe the current processes in the administration. Those description can made by himself or better by an experienced business analyst. The description can be done in simple MS Word or MS Visio. The business analyst should use either more sophisticated BPM tools like ARIS (by IDS Scheer) or similar Oracle BPA suite 11gR1.

After the long-awaited and quite revolutionarily PeopleTools 8.50, Oracle announced PeopleTools 8.51. With this release Oracle will enhance PeopleTools and add some new features that will be a great markup for PeopleSoft in general.

Here are some snippets from the RVP, which I think will have a great added value to the PeopleSoft application.

As of version 8.1, Oracle BI Publisher (formerly known as XMLP Publisher) has replaced Actuate as report generating tool for Siebel. During a Siebel Case Management implementation, I got some insights which I’d like to share.

The first step was a rather smooth installation and configuration process. We had BI Publisher up and running within no-time, and only very minimal configuration was required to integrate it with Siebel. By pointing the web services to the right URL’s and adjusting some BI settings, we could start making the first reports.

Siebel ships with a large number of out-of-the-box reports, and it’s easy to create your own. The reports combine RTF-templates from the BI Server with XML data from Siebel into various document types, such as PDF. The templates are easy to maintain using BI Publisher Desktop, a simple plugin for MS Word. XML data is composed by Siebel Integration Objects.

As of PeopleTools 8.50, Oracle introduced Generic Prompting for process definitions. With this feature the creation of runcontrol pages has become obsolete.   PeopleBooks describes the ability of Generic Prompting, but does not give an example how to achieve this, nor does DMO provided an example.

This post describes the steps needed to get Generic Prompting working properly.