Monday, January 23rd, 2012

Oracle UPK (User Productivity Kit) – Chapter 1. UPK Overview

Greetings all,

My name is Michael van Adrichem and I am one of the Oracle UPK specialists in Logica in the Netherlands.

In the upcoming months I will try to keep you updated about the latest updates and developments of the Oracle UPK tool.

For the people who are not familiar with the Oracle UPK tool, a short introduction is in place.
In this blog post an overview of the UPK tool will be given.

In the upcoming blog posts I will explain the different process parts of which a complete UPK implementation project consists off.

Chapter one: UPK Overview
What is the UPK?
In short, the UPK tool can be divided into two categories:

User Productivity Kit (UPK) is a unique solution that enables an organization through contextual / content sensitivity, in an efficient manner, to create, manage and publish all documentation, training and other support materials for applications.

A simple tool that allows users to quickly manage Oracle Applications (with importance of training and saving on training).

So to clarify, the UPK tool is one of the easiest ways for an organisation to train their employee’s in new systems. The UPK will take the role of a virtual guide and try to train them in a simple but effective way.

So what does the UPK deliver?
A single implementation delivers multiple products:
-    Online end user support
-    Web-based training
-    Business process document
-    Trainings material
-    User Manual
-    Work/system instructions

The UPK tool will deliver multiple product with only a few actions.

As a UPK developer your task is to record and edit “UPK movies” and to create a virtual environment for the end users to feel save in. (The recording of topics will be explained in a different blog post.)

How do we do that?
The UPK is based on the model of Kolb.

The model of Kolb distinguishes between four phases of the learning process:
-    Specific experience (‘sensing/feeling’)
-    Observing and reflecting (‘watching’)
-    Analyze and abstract thinking (‘thinking’)
-    Active Experimenting (‘doing’)


The UPK will use five phases to implement the model of Kolb.
-    See It!
-    Try It!
-    Know It!
-    Do It!
-    Print It!

Each of these phases will give the end user a different feeling and approach while being trained in using the new system. (All of the phases in detail and their complete play methods will be explained in a different blog post.)

So what does a developer has to do to record these “movies”?
As a UPK developer your task is to design and create a workflow of the process you wish to teach to your end users.

This usually goes in the following steps:
-    Think about the system you are trying to train to your end users.
-    Separate different process flows in your system.
-    Design a workflow for each process. (This is usually a happy workflow without any difficult steps or possible errors, i.e. adding your telephone number in a HR system.)
-    Create a storyboard for the workflow you wish to record. (Storyboards will be explained in a different blog post.)
-    Record the movie with the UPK tool by executing the workflow for the process. (Recording will be explained in a different blog post.)
-    Edit your recorded movie.
-    Publish your recorded movie in a UPK player. (Publishing will be explained in a different blog post.)

As conclusion:
In short, the UPK tool is a simple tool that allows developers to record and edit “movies” of process workflows of the system they wish to teach to their end users.

The tool allows 5 different forms of phases for an end user to use when being trained.

A single implementation of the UPK tool delivers multiple products.
In the upcoming posts, each of the steps of a UPK implementation project, will be explained in detail.
Please do not hesitate to ask questions. I will be happy to answer them.

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Category: General / HR
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