OpenWorld 2009: Day 3

General OpenWorld News

Keynote Thomas Kurian “More of the same”
 

During Thomas Kurian’s keynote yesterday, he was presenting new versions of the current applications, integration between those applications and funny movies to support the issues customers have and can be solved by Oracle products. More on BI Applications, BPM Applications and Enterprise Manager. No word on Fusion Applications… let’s see what Larry Ellison will tell us during his keynote tonight.

Today’s Keynotes
Larry Ellison “Larry Ellison discusses the state of technology.”

Fusion

by Peter Slager

Ellison to discuss Fusion Applications

Oracle CEO Larry Ellison will discuss the company’s long-awaited Fusion Applications during a keynote address Wednesday, according to Thomas Kurian, executive vice president of product development.

During a question-and-answer session with reporters, Kurian declined to directly answer questions about Fusion Applications, but said those interested in more information should be sure to watch Ellison’s speech.

“Please attend the session, he’ll give you lots of information,” he said.

Rumors that Ellison would address Fusion Applications had been swirling for some days prior to OpenWorld. Ellison’s annual address is generally reserved for the company’s most important news announcement.

Fusion Applications, first announced several years ago, are supposed to combine the best elements of Oracle’s various business software product lines into a next-generation suite.

After some delays, the software has inched closer to an initial release. Earlier this year, Ellison said during an earnings conference call that Fusion Applications were “code-complete.”

e-Business Suite

By Bob van den Ende

Oracle® Database 11g Customer Adoption Continues
Customers Select Oracle Database 11g to Improve Application Performance, Lower IT Costs, and Scale to Meet Data Growth Requirements
More info:
http://www.marketwire.com/press-release/Oracle-Corporation-NASDAQ-ORCL-1058821.html

Oracle Develops Trimble GeoManager Extension
Adds Location-Based Intelligent Scheduling Within Oracle E-Business Suite
Trimble announced today that Oracle has developed an extension which allows Oracle Field Service Applications (part of Oracle® E-Business Suite) users to add Trimble’s GeoManager solution to create an enterprise-level intelligent scheduling and dispatching platform for field service organizations. The on-demand location-based features of GeoManager will allow organizations to improve fleet performance and the management of mobile workers and distributed assets.
More info: http://oracle.sys-con.com/node/1140118
Interesting sessions for this day:

S307740 – Get Ready for Oracle E-Business Suite 12! Tasks to Complete Now to Ease the R12 Upgrade Process
 
As complex as Oracle Applications upgrade projects have become, there are tasks and steps you can complete today in order to get ready and better prepare your Oracle E-Business Suite 11i environment for a Release 12 upgrade.

S310328 – Making Oracle E-Business Suite Highly Available: What’s the Path?

Starting with how to approach a highly available Oracle E-Business Suite implementation and defining service-level agreements (SLAs), this session reviews several solutions, from a very simple implementation to advanced configurations using fast-start failover with Oracle Data Guard and Oracle Real Application Clusters extended clusters.

S307955 – Oracle E-Business Suite Release 12 and 12.1: Technology Essentials
See how Oracle E-Business Suite 12 and 12.1 are adopting the most-advanced features of Oracle’s development tools and server products. This session discusses how Oracle E-Business Suite is already leveraging Oracle Fusion Middleware as well as the latest and greatest of Oracle Database.

PeopleSoft

By Frank Kortekaas

Yesterday several sessions were dedicated to the new PeopleTools 8.50 version. There were two generic sessions about the main new features (see update day 1 for specifications) and the roadmap of the new version, and also detailed sessions
about SOA & integration and the new Application and web servers. There are continues demo’s (PeopleTools general, PeopleTools Integration Technologies and PeopleTools Reporting) available for visitors where all the new features are shown.

For Financials there was a session on the PeopleSoft Payables and eSettlements. According to Oracle liabilities can be reduced using these new 9.1 modules. Demo’s are available on Asset Lifecycle Management Solutions, Expenses and Invoices to Pay Processing, Credit-to-Cash Solutions and Financial Controling and Treasury Solutions. A main theme yesterday was reporting. KPMG attended with a session about managing the conversion to IFRS (International Financial Reporting Standards are Standards, Interpretations and the Framework for the Preparation and Presentation of Financial Statements),  Millie Babicz of SpearMC Consulting informed about the best PeopleSoft Reporting tool to fit the customer’s needs and Oracle organized a session about reliable financial reporting.

Also more sessions on the new HR 9.1 application yesterday. Oracle held sessions about the new PeopleSoft Payroll for North America, the Integrated Talent Management module and Compensation Management. Continues demo’s are available this week on Human Resource Solutions, Talent Management Solutions, Workforce Engagement and Service Delivery and Workforce Management Solutions.

Siebel

By Ellen Koenen

Customer Advocacy, Mobile CRM, Social CRM, CRM On Demand and the CRM Market were hot topics on Tuesday.

How Do You Measure Customer Advocacy?
There are four key questions you need to ask to measure Customer Advocacy
 (Planning for Recovery session)
1) Would you (he customer) recommend this company to someone you know?
2) Did you (the customer) recommend this company to someone you know?
3) Did they become a customer?
4) Are they a profitable customer?

Most companies stop after question #1.

The Value of Oracle CRM On Demand
Using on-demand software enables companies of all sizes to focus more on their core business and less on supporting applications. This model is especially compelling for CRM, a space in which research and development has led to highly collaborative applications that are easy to integrate with other business applications. Read an interview with Anthony Lye, Oracle senior vice president of CRM, about the perks of using on-demand CRM.

New Mobile CRM and Social CRM Enhancements for Oracle CRM On Demand
New functionality delivers expanded collaboration and communication benefits for sales professionals. Oracle announced the new releases of Oracle® Mobile Sales Assistent 2.0 for Blackberry and Oracle Social CEM Applications Release 3, which introduces the new Oracle CRM Sales Campaigns on Demand and enhancements to Oracle CRM Sales Library on Demand and Oracle CRM Sales Prospector On Demand.
 
What state is the CRM Market in?
Businesses have gone from a corporate ecosystem to a customer focused eco-system, it is all about the customer and what they want, where they want it, how they want it and when the want it. CRM can make a huge difference in how companies compete in the marketplace today. We hear that SFA implementations fail more often than not but it is not the sales people nor the CRM software that goes wrong but really the leadership and how the applications are used. An interesting statistic-despite having SFA systems, 50% of companies still use spreadsheets, 61% of companies with best practices in sales mentioned that they get more value out of SFA systems than they put in and companies in which just VPs of sales were surveyed, they stated that only 13% got more value out of their SFA systems than they put in. This means that there is still a lot of scope for CRM to add value and hence tremendous opportunity ahead. We really might be on the cusp of the golden age in the CRM market with rising oil prices, economic recession, fuel prices going up, we need to continue innovating at a much higher degree than we have in the past.

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Posted by: Peter Slager (26 post(s)).